|
How
quickly can I locate my vehicle?
You can usually locate you vehicle in less than a
minute. Locating your vehicle typically takes less time
than it does to turn your computer on.
How
much does it cost to track my vehicle?
This depends on the particular MOGO model you have
purchased. If you purchased the MOGO theft recovery
model you are able to upgrade to MOGO with Locate. This
feature enables you to locate your vehicle at a time of
your choosing. If you have purchased MOGO with Tracking, locating your vehicle is simple and
easy and there is no additional cost. Please note that
the MOGO with Tracking model also tracks your vehicle
every ten minutes while the vehicle is moving so you
always have a complete 90 day history.
Do I have to sign a long-term contract for service?
No, with MOGO you simply pay for what you use.
Professionals install all MOGO products and the
activation fees are always included. In the event a
vehicle is stolen that has a MOGO theft recovery
installed MOGO will activate that unit and provide its
location to you without any additional fees. If you have
either MOGO with Locate or Tracking theft recovery is as
simple as logging on to our website and locating your
vehicle the same way you would at any other time. Please
know our free Customer Call Center is always available
to help should you have any questions or difficulty.
How
difficult is it to install MOGO?
MOGO is a rather simple installation. However, anytime
you are working with an electrical device you should
have a basic understanding of the your vehicles
electrical system. MOGO has contracted with the finest
network of automobile dealers and installers in the
country and we strongly suggest you utilize this
network.
Can MOGO be modified to provide special needs?
Yes, MOGO has been designed to be universal and
therefore can be used as a simple theft recovery device
or a sophisticated tracking system with optional
features such as, two-way communication with your
vehicle, which enables reporting of critical vehicle
information, the ability to unlock doors, remotely start
your vehicle, enable or disable your vehicles starter,
etc. Please let us know your special needs and we will
be happy to help create a perfect solution for you.
Do I
have coverage in Mexico or Canada?
Yes, as long as there is cellular connectivity your
system will work. MOGO has either direct or roaming
agreements with virtually all providers enabling your
tracking unit to give you the very best service. You
should be aware that while marginal in scope, there are
remote regions in Mexico and Canada where coverage is
not available. If you believe you will be spending
significant amounts of time in these areas of wilderness
please let us know. We do offer an upgraded system,
which will work in those remote regions.
Will MOGO work in other countries other than Mexico or
Canada?
Yes. However, many countries have unique issues and the
particular needs vary. Therefore, we must know the
country you wish to use your MOGO unit. In most cases we
will refer you to one of our distributors or dealers in
the country of your choice. MOGO currently has
relationships in virtually all of North America, South
America, and Europe.
Will MOGO provide consulting service to other GPS
tracking companies and start-ups?
Yes. While MOGO is a leader in the GPS Tracking, Theft
Recovery and Locating industry, we also understand the
reality that the global market place is huge and in need
of additional coverage. The founders of MOGO are pivotal
industry leaders who have extensive experience and
knowledge of the GPS Tracking, Theft Recovery and
Locating industry as well as the intricacies associated
with a start-up company. As such we are available on a
consulting basis across the globe.
I have a fleet of vehicles. Can MOGO show them all to me
on a map at the same time?
Yes. The MOGO with Tracking product will show you all of
your vehicles on an easy to read map and also give you
the ability to drill down on a particular vehicle. With
MOGO you are in control and stay in control.
When I Track or Locate my vehicle how will it be
displayed?
MOGO utilizes the latest mapping available. You will see
your vehicle on street level maps, which makes it easy
to know where your vehicle is. You will also know if it
is in motion or parked. Additionally, if you prefer you
are also able to see you vehicles position on a
satellite photomap. MOGO provides an enormous array of
options and user functions while viewing you vehicle on
our website. Please consult your User Guide for greater
detail.
What is “Speed Alert??
Speed Alert is a feature included in all MOGO with
Tracking units. The speed alert feature allows you to
select a predetermined speed and if your vehicle exceeds
that speed you have the ability to be notified either by
text message to a text enabled cell phone, PDA or if you
prefer, you can receive an email. The Speed Alert
feature is one of the more popular among parents of
driving teens and employers.
Is it easy to use MOGO?
Definitely. MOGO was created with user ease in mind. We
believe MOGO with Theft Recovery is the simplest theft
recovery system available. If your vehicle is stolen you
simply notify the police then call our Call Center and
we manage the GPS portion of locating your vehicle. If
you purchased either MOGO with Locate or MOGO with
Tracking we suggest you read the handy and easy to read
User Guide. Also, we have online tutorials and an online
User Guide should you need them. MOGO also has a
completely trained staff waiting to assist you at our
24/7/365 Call Center should you have any difficulty
whatsoever.
Will MOGO work in my
RV?
Yes. Installation varies depending the type of
recreational vehicle you have. Motor homes work much the
same as cars and trucks. However, travel trailers very
often sit idle for long periods of time and power could
becomes an issue, which should be taken into
consideration. Depending on the frequency of use of a
travel trailer or motor home an inexpensive solar panel
may be advisable to keep the battery charged.
Will MOGO work on my motorcycle, snowmobile or ATV?
MOGO will work well in a great many motorcycles,
snowmobiles, and ATVs. However, some simply do not have
a place to conceal the device. If your motorcycles,
snowmobiles or ATVs have a safe dry place to conceal a
device about the size of an eyeglass case any of the
great MOGO products can work well for you.
Does MOGO have a product for heavy equipment?
Yes. MOGO works extremely well with all heavy equipment
including stationary equipment such as generators and
pumping equipment. The MOGO team understands the
complexities as well as the special needs associated
with heavy equipment of all types and is always ready to
provide the exceptional quality and service you need and
deserve.
Will MOGO work in my
boat?
MOGO will work well for just about all inland boating.
The basic guideline is if you have cellular connectivity
MOGO will serve you well. MOGO will work even in coastal
waters but again it does require cellular connectivity
which is easy to check with your cell phone the next
time you are out on your boat. MOGO can provide offshore
GPS Tracking and Locating; however, that requires an
upgraded system. Please contact us for details.
Can MOGO track or locate my child, spouse, or employee?
Yes. However the device we use for this is different
than the one used for vehicles. MOGO for personal
tracking and locating utilizes a device that can be
placed in a child’s backpack, strapped to a belt or
wrist and works on its own battery power. The MOGO
personal tracking and locator is extremely versatile and
offers a host of features at extremely competitive
prices. Should you have a specific need please let us
know as we can often satisfy your needs through our
unique custom programming utilities. Please check out
The MOGO Personal Tracking and Locator here on our
website. If you have any questions please don’t hesitate
to call us.
Does MOGO save
my company money?
Each company’s circumstances are different. If you have
employees driving company vehicles in all likelihood the
answer is YES. Sometimes employees are guilty of
overstating the amount of time it takes to get from one
place to another, some take extended breaks, some let
the vehicle idle for extended periods of time wasting
gas, some speed, and some use company vehicles for
personal reasons or moonlighting, Eliminating the cost
of misuse of a company vehicle and wasted or lost time
often pays for MOGO in the first month. Here are some
questions you may want to ask yourself. Am I paying
overtime due to excessive travel time? Do some employees
seem to get more done in a day than others? Do some
employees turn in time sheets for less time than they
were actually out on the road? Will my insurance company
give me a discount for installing a MOGO in each of my
vehicles? Would I save money in time and gas if I
allowed my drivers to take the vehicles home and go
directly to their first stop. Without coming to the
office first, but in the past was afraid they would
moonlight or use the vehicle for personal use? Have I
lost business because I didn’t know who was closest to a
client in need of service? Have I ever had an employee
tell me they couldn’t make all of the stops on their
schedule and didn’t quite believe them? The ultimate
question may be, if you could ride with each of your
drivers would their performance and respect of your
vehicle improve? MOGO gives you peace of mind as well as
control of your vehicle. MOGO is the answer.
What can
I do with the data collected?
The choice is yours; it’s your data. If you like you
could save the data on your own computer and keep it
indefinitely or just work with the 90-day history MOGO
maintains. Some companies choose to save certain data in
employee files when disciplinary action is needed. No
longer do you have to wonder how your vehicles are
driven. MOGO puts you in control.
Do I have to sign a contract for cellular service?
No. MOGO has contracts that provide all you need. With
MOGO there are no long-term contracts and no additional
fees. You only pay for what you want.
Will people who drive my vehicle know MOGO is installed?
Only if you tell them. A proper MOGO installation is
virtually undetectable. Drivers use the vehicle with no
noise or notice from the MOGO unit.
Can I be notified if a driver goes somewhere he or she
shouldn’t?
Yes. MOGO with Tracking comes with a built-in feature
called Geo-Fencing. This enables you to set boundaries
where your vehicle is permitted to travel. Should a
driver leave the area you prescribe, MOGO lets you know
by sending a text message to your text enabled cell
phone, PDA, or if you prefer, send you an email.
Geo-fencing is another MOGO feature that keeps you in
control of your vehicle.
I am told that sometimes thieves steal vehicles by
putting them on flatbed trailers or towing them. How can
MOGO help me if this happens?
MOGO utilizes the latest technology to solve this
ever-increasing problem. If you have purchased MOGO with
tracking your unit is always active on our system and
therefore if moved either under power, flatbed or tow it
will still report its movement so you will know where it
traveled. Some owners are desirous of increased security
create a Geo-Fence around their home or parking lot so
they are notified immediately if the vehicle has left
the area. Other owners have the unit notify them every
time the vehicle is started or turned off. As you can
see MOGO with Tracking provides a true level of
security, comfort, and control. If you have purchased
The MOGO Theft Recovery unit we will activate your unit
upon notification of your vehicle being stolen. From
that point on the Global Emergency division of our
24/7/365 Call Center will engage in what we call “Theft
Recovery Mode? to track and locate your vehicle. You
will be notified within minutes of our locating your
vehicle. If you have purchased MOGO with Locate you are
able to track and locate your vehicle immediately though
the MOGO website.
Why should I install a MOGO tracking device over a
portable unit like a cell phone?
Portable units such a personal trackers or locators are
valuable tools. However, when it comes to vehicle
tracking and true control we believe the best solution
is the installation of MOGO with Tracking. Portable
units have the obvious problem of being able to be
turned off or losing battery power. It is important to
note that when GPS tracking is installed on a cell phone
the battery power is reduced by approximately 50%. The
MOGO with Tracking unit is hard-wired into your vehicle
covertly hidden and is not accessible to the driver is
always powered by the vehicle. An attempt to overcome
the functionality of a MOGO unit is easily detectible
thereby enabling you to discipline a driver in the means
you feel appropriate. Please remember a hard-wired MOGO
unit installed in a vehicle enables you to have a real
time report card for each driver.
What is GPS
Vehicle Tracking?
In the late 60s the US Department of Defense began the
development of the GPS system. The first satellite was
launched on 22 February 1978 and in 1989 a revived
launch program costing the US government over 6.2
billion dollars for 29 Navistar satellites began. On 2
May 2000 the U.S. government by presidential directive
enabled civilian GPS receivers to accomplish 10 meter
accuracy resulting in a virtual explosion in the
marketplace of in-vehicle GPS navigation and vehicle
tracking. Vehicle Tracking Systems are electronic
devices installed in vehicles to enable vehicle owners
to track the location of a vehicle. Most modern vehicle
tracking systems now use GPS modules to allow for easy
and accurate location of the vehicle. Many systems also
combine a communications component such as cellular or
satellite transmitters to communicate the vehicle’s
location to a remote user. Vehicle information can be
viewed on electronic maps via the Internet or
specialized software.
How does MOGO work?
Each MOGO unit has a GPS receiver installed which
receives satellite signals and then calculates this
information and determines very accurately where your
vehicle is located. MOGO then takes this information and
transmits it over a specially designed data cellular
connection from your vehicle to the MOGO Data Center
where the information is decoded, translated and
presented to you both in historical reports and on
digital street level maps all in a matter of seconds.
Is MOGO affiliated with the police or reliant upon the
police?
No. MOGO is a privately held corporation. Unlike some
theft recovery devices MOGO has no reliance on any
police department anywhere in the world. MOGO utilizes
government satellites for information purposes only.
MOGO, through our own theft recovery system, will then
locate your vehicle. Upon locating your vehicle we will
provide this information to you. Please remember theft
of a vehicle is a crime typically performed by
individuals you most likely would not enjoy spending
time with. MOGO strongly suggests your contacting the
local police department where the vehicle is located for
actual recovery. MOGO does not in anyway suggest or
recommend your attempting to recover your vehicle
personally. Upon request MOGO will contact the local
police department where the vehicle is located for
actual recovery.
Does MOGO charge for technical support or assistance?
No. MOGO is a customer driven company with a passion for
providing excellent service. We do not charge for or
limit technical support or assistance. We encourage you
to contact us should you ever encounter any difficulty
with our products or online systems.
What is the MOGO
warranty?
All MOGO products come with a 3-year limited warranty
against defects. The warranty is void if your MOGO
product was damaged in a vehicle accident or fire.
If I have more than one vehicle how will I be able to
identify them?
MOGO enables you to give each vehicle a unique
identification tag. You can use a number, license plate
number or a name. The choice is your and with MOGO it is
easy to identify the vehicle you are looking for and its
travel path or history.
How long does it take to have MOGO installed in my
vehicle or fleet of vehicles?
Individual MOGO units are typically installed within 48
hours of order placement and payment and require
installation time of approximately 45 minutes to an
hour. Fleet orders depend on the size of the fleet. MOGO
has a nationwide network of installers so installation
does not require each unit to be in the same location
for installation to occur. Smaller fleets of 100 or less
units also are typically installed within a couple days.
However, installation time for the fleet will most
likely take 2 to 3 days depending on vehicle location.
I am impressed with the MOGO product, how do I become an
installer?
MOGO is committed to providing our customers and clients
the very best service available. We use only highly
skilled, qualified technicians and companies to perform
our installations. Our installation coordinator works
with thousands of technicians worldwide. If you or your
company is committed to providing the highest level of
service, dedicated to customer satisfaction and able to
provide impeccable references we would like to speak
with you. Please contact our customer support department
for an application.
I purchase a vehicle that has MOGO installed can I have
it activated?
Yes. Please call our customer service department and
they will be happy to discuss plans and options.
I purchased a new vehicle; can my MOGO be transferred?
Yes. MOGO is a customer driven company with your
satisfaction in mind. Please contact our customer
service department. They will walk you through the
process of having your MOGO moved to your new vehicle.
Please note that the dealer you are purchasing your new
vehicle from may already be a MOGO deal and the process
may be simpler. You should also be aware that having
MOGO installed in your vehicle could get you more money
for your trade-in or from a private party if you are
selling your older vehicle yourself.
Are
there different types of GPS systems?
Yes. MOGO uses only the latest digital technology so you
can be confident you are purchasing a product that will
provide many years of quality service. MOGO is so
confident in our product we offer an unprecedented
optional lifetime warranty. Please ask you dealer for
more details or call our customer service department.
I have
insurance so why do I need MOGO?
Most people have their vehicle insured for theft.
However, many people owe more money for their vehicle
than they may receive from their insurance company.
Dealing with a total loss could become a financial
problem and the added inconvenience and expense of
renting a vehicle while the insurance company is waiting
to see if the police locate your vehicle could also
become a nightmare. Additionally, you take the risk of
having to deal with the possibility of your insurance
premiums going up or worse cancelled. With MOGO you have
the opportunity of getting your vehicle back before
significant damage is done. Please contact your
insurance provider as many insurance companies offer
discounts for having a theft recovery and deterrent
system installed. |
